Welcome to Mountain Hardwear Shop! These Terms and Conditions outline the rules and regulations for using our website and purchasing our expedition-grade outdoor equipment. By accessing and making purchases from campcomfortsshop.com, you accept these terms in full.

1. Our Expedition Community

Mountain Hardwear Shop serves outdoor enthusiasts who demand reliable gear for camping, hiking, and alpine adventures. Our products are designed for:

  • Backcountry campers needing three-season and four-season equipment
  • Car campers seeking durable furniture and kitchen solutions
  • Adventurers who prioritize lightweight, high-performance gear

2. User Responsibilities

As a valued member of our outdoor community, we ask you to:

  • Provide accurate personal and payment information
  • Ensure you meet the age requirement (18+) for online purchases
  • Review product specifications carefully before ordering
  • Understand shipping restrictions to your region
  • Protect your account credentials and report suspicious activity

3. Product & Service Information

3.1 Equipment Specifications

We specialize in:

  • Four-Season Tents: Designed for extreme alpine conditions
  • Camp Furniture: Durable tables, chairs, and kitchen solutions
  • Sleep Systems: Synthetic sleeping bags and self-inflating pads

All product descriptions include intended use cases, weight specifications, and seasonal suitability.

3.2 Availability & Limitations

Due to the specialized nature of our gear:

  • High-demand items like four-season tents may have limited stock
  • We reserve the right to limit quantities per household
  • Products may be unavailable in certain regions due to shipping restrictions

4. Order & Payment Terms

4.1 Placing Your Order

The checkout process represents a binding offer to purchase. You’ll receive:

  • Order confirmation via email
  • Shipping notification with tracking details

4.2 Payment Options

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All transactions are processed in USD. International customers may see currency conversion fees (1-3%) from their financial institution.

4.3 Pricing Accuracy

While we strive for accuracy, we reserve the right to correct pricing errors. If an error is discovered:

  • We’ll notify you before processing
  • You may cancel the order without penalty

5. Shipping & Delivery

5.1 Processing Time

Our basecamp team processes orders within:

  • 1-2 business days (3 days during peak season April-September)

5.2 Shipping Methods

Choose your expedition route:

  • Standard Expedition ($12.95): DHL/FedEx, 10-15 business days
  • Alpine Free Shipping (Orders >$50): EMS, 15-25 business days

Note: We cannot ship to certain remote areas and parts of Asia.

5.3 International Considerations

Global adventurers should note:

  • Customs delays are beyond our control
  • Import duties/taxes are the customer’s responsibility

6. Returns & The Basecamp Guarantee

6.1 Return Policy

We stand behind our gear like we trust our tents in a storm:

  • 15-day return window from delivery date
  • Items must be unused with original tags/packaging
  • Complete packaging required (including stuff sacks for sleeping bags/tents)
  • Proof of purchase must accompany returns

Camp Hygiene Alert: Self-inflating sleeping pads that have been inflated cannot be returned unless defective. Camp furniture must show no signs of use and include all original protective packaging.

6.2 Return Process

  1. Email [email protected] within 15 days
  2. Receive return authorization within 24 hours
  3. Repackage securely with all original materials
  4. Ship to: 3014 Jennifer Lane, Raleigh, US 27604

6.3 Refund Details

  • Processed within 3-5 business days after inspection
  • Original shipping costs non-refundable (except defective items)
  • International refunds may vary by 1-3% due to currency conversion

7. Intellectual Property

The Mountain Hardwear Shop name, logo, product designs, and website content are protected by intellectual property laws. You agree not to:

  • Reproduce, duplicate, or resell our products without authorization
  • Use our brand assets for commercial purposes
  • Reverse engineer our proprietary equipment designs

8. Liability Limitations

8.1 Product Use

Outdoor equipment carries inherent risks. By purchasing our products, you acknowledge:

  • Proper use is your responsibility
  • We’re not liable for improper use or accidents
  • Always follow manufacturer guidelines and safety protocols

8.2 Website Use

We strive to maintain 24/7 access but aren’t liable for:

  • Temporary outages or technical issues
  • Third-party service interruptions (payment processors, carriers)
  • Data loss beyond our reasonable control

9. Policy Updates

Like adjusting to mountain conditions, we may update these terms. Continued use after changes constitutes acceptance. We’ll notify you of significant modifications.

10. Contact the Basecamp Team

For questions about your expedition with us:

The Mountain Hardwear Promise: We approach every customer interaction with the same care we take in crafting our expedition gear. Thank you for trusting us with your outdoor adventures.