Privacy Policy

At Mountain Hardwear Shop (“Basecamp Operations”), we protect your personal data with the same rugged reliability as our four-season tents withstand alpine storms. This Privacy Policy outlines how we collect, use, and safeguard information from adventurers and outdoor professionals worldwide.

1. Data We Collect

Like carefully packing a backpack for a summit attempt, we only collect essential information:

• Expedition Essentials: Name, email, shipping address, and payment details (processed securely through PCI-compliant systems)
• Gear Preferences: Product selections, wish lists, and purchase history
• Technical Equipment: IP address, browser type, device information (for route optimization)
• Communication Logs: Emails with our adventure specialists

2. How We Use Your Data

Your information fuels our operations like high-performance fuel powers a summit stove:

• Process orders for camp furniture, sleeping bags, and other expedition gear
• Provide global payment processing with military-grade encryption
• Respond to inquiries faster than changing mountain weather
• Improve our product range and website functionality
• Comply with international trade regulations (excluding select Asian regions)

3. Data Sharing & Disclosure

We treat your data like limited-supply expedition rations – sharing only when necessary:

• Guide Services: Shipping carriers receive only necessary delivery information
• Basecamp Partners: Payment processors (Visa, MasterCard, PayPal, JCB) with 256-bit SSL protection
• Emergency Situations: When required by law or to protect vital interests

We never sell your data to third-party advertisers.

4. Data Storage & Security

We fortify your information like our premium camp kitchen furniture:

• All transactions processed in USD through PCI-DSS compliant systems
• No payment data stored on our servers – handled directly by payment providers
• Real-time fraud monitoring with adaptive authentication protocols
• 3D Secure verification for high-value orders (tents, camp furniture sets)

5. Your Rights as an Adventurer

You maintain control like a skilled mountaineer navigating technical terrain:

• Access: Request a copy of your personal data
• Correction: Update inaccurate information
• Deletion: Remove non-essential data (subject to legal requirements)
• Objection: Opt-out of certain processing activities
• Modification Window: Adjust orders within 12 hours (like our order modification protocol)

6. Cookie & Tracking Technology

We use these tools like essential navigation equipment:

• Essential Cookies: Keep your gear selections in cart during checkout
• Performance Cookies: Analyze website traffic patterns
• Preference Cookies: Remember your currency/language settings

Manage preferences through your browser settings – though some features may not function without essential cookies.

7. International Expeditions

For our global community of mountaineers:

• Data processed in the United States with adequate protections
• International customers may experience conversion fees (1-3%) from their banks
• JCB transactions from Japan often have favorable exchange terms

8. Policy Updates

We’ll notify you of significant changes faster than most alpine weather shifts. Continued use of our services constitutes acceptance of updates.